Support Policy

Official web copy of the document embedded in the current TCG Holo Binder app build.

1. Purpose

This policy explains the scope, operation, and limits of technical support services provided to TCG Holo Binder users.

2. Support Channels

Support requests may be sent through the in-app support screen, official e-mail address, or official website.

Support E-mail: tcgholobinder@gmail.com

3. Supported Topics

Account creation, sign-in, Plus membership, purchases, Restore Purchases, card scanning, OCR issues, iCloud synchronization, bug reports, and feature suggestions are within the scope of support.

4. Topics Outside Support Scope

The accuracy of third-party price data, disputes regarding market value, absolute accuracy of OCR results, Apple or Google account issues, and problems caused by the user’s device or internet service provider are outside the support scope.

5. Bug Reports

To help review the issue faster, users are advised to share the application version, device model, operating system version, and, where possible, screenshots.

6. Response Times

Support requests are reviewed as soon as possible. Response times may be longer during busy periods.

7. Policy Updates

This policy may be updated due to application development or legal requirements.